🔄 Refund and Returns Policy
Simple, fair, and practical return terms for handmade pure copper products.
At Copper Healer, every product is handmade from pure, raw, untreated, and unlined copper. Each piece carries the natural beauty of real copper and the touch of traditional craftsmanship from India.
Because our products are handcrafted, small variations in shape, finish, color tone, hammering, surface marks, patina, tarnish, or minor dents may naturally appear. These details make every piece unique, and over time, pure copper continues to age beautifully with use.
We accept return requests within 30 days from the date your order is delivered.
🔑 Return Authorization
To start a return, please email us first at [email protected] with your order number and reason for return.
All returns must be approved by Copper Healer before being shipped back. We will provide a Return Merchandise Authorization number, also called an RMA. Packages returned without approval or without an RMA number may not be accepted or refunded.
For regular returns, the buyer is responsible for arranging and paying for trackable return shipping to our facility in India. Original shipping costs paid by Copper Healer are non-refundable and may be deducted from the final refund, even when shipping was shown as free at checkout.
Items must be returned unused, unwashed, and in original condition with all packaging, lids, inserts, and accessories included. If an item is used, water-exposed, damaged after delivery, missing packaging, or returned after the 30-day window, a restocking or inspection fee may apply.
Because Copper Healer ships from India, international returns can be costly. Please contact us before sending anything back, as we may be able to offer a more practical solution depending on the situation.
If your item arrives severely damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number, clear photos or video of the item, and photos of the outer shipping box and inside packaging.
We will review the claim carefully and offer a fair solution. Depending on the situation, Copper Healer may offer a replacement, partial refund, full refund, store credit, or return inspection.
Please do not return damaged or defective items unless we specifically ask you to do so. Full refunds are generally approved only when the item arrives severely damaged, unusable, materially defective, or incorrect. Minor cosmetic issues that do not affect normal use do not qualify for an automatic full refund.
🔨 Handmade Copper Characteristics
Our products are handmade, not machine-perfect. Minor marks, small dents, patina, tarnish, tone variation, hammering variation, or slight shape differences may naturally appear in pure copper products.
These characteristics are part of handcrafted copper and help make each piece unique. They do not affect normal use and are not automatically considered defects.
If the product remains functional and the concern is cosmetic, Copper Healer may offer a reasonable partial refund, store credit, or another fair solution at our discretion instead of a full refund.
✅ Refund Processing
Once an approved return is received and inspected, refunds are processed to the original payment method within 5–7 business days. Partial refunds, when approved, may be processed without requiring the item to be returned.
We don’t take cancelation requests after 12 hours from purchase time. So many things start moving once your order is received and started with the fulfilment process.✉️ Contact Customer Care
Have any returns questions or need help starting an RMA return? Get in touch with our support team:
Kanpur, Uttar Pradesh, India – 208006